What Happens on the Day?

What payment methods are accepted?

Payment using a contactless method or by the 360 Bannatyne Wristband are the only methods of payment. 

What should I expect? 

Our spas are predominantly based within Bannatyne Health Clubs and facilities may differ per location. 

What should I bring? 

Before your spa day please ensure you complete the online check-in questionnaire, which will be emailed to you 72 hours prior to attending.  Electronic check-in is also available on the day, although please arrive a minimum of 15 minutes prior to ensure there is sufficient time to complete the process. 

Where applicable, please ensure to remember to bring your voucher on the day or a cashless payment method will be required. 

Spa robes, towels & footwear are available to hire. 

What time can I arrive? 

Please check your package for any applicable restrictions. Click here to check the opening hours of the location you are attending. Please ensure you arrive in the spa at least 10 minutes prior to your treatment start time. If you are on a spa break at one of our hotels, check in to your hotel room is from 3pm. Times will be noted on your confirmation email. Please note, the treatment length specified includes collection from and to the waiting area, a consultation, undress/redress (where applicable) and 'hands-on' treatment time. 

What should I wear? 

Therapists are trained to respect client’s modesty at all times; for facials we recommend you remove your upper body clothing; for massages please leave underwear on. You will be covered by a towel throughout the treatment. If you are having a spray tan please wear loose dark clothing. For pedicures please bring along a pair of flip flops or sandals. 

Jewellery and Valuables?

Lockers are available within our health clubs, however we recommend that you leave any valuables at home, as we cannot be held responsible for any loss incurred.

Spa Day Bag Hire

Spa bag hire charges vary by location, starting from £10 per person. (The hire charge includes a robe, towel, flip-flops, and bag.) Both the flip-flops and bag are yours to keep at the end of your day.
This fee is non-refundable.

Additionally, a refundable deposit is also required for any spa bag provided, from £10 per person, which will be refunded when you return the robe and towel at the end of your spa day.

Alternatively, you may bring your own robe, towel and footwear.

Class Booking

Our Health Clubs offer a variety of classes which are available for both Members and Spa Guests to attend which may include Aqua Aerobics. You can view the Class timetable by selecting your chosen Health Club on our website and then select 'View class Timetable'.  Booking a class on the date of your attendance is subject to availability on arrival, please speak to a member of reception on your arrival to find out more information about this.