Cancellation / Amendment

Spa Days and Treatments 

Bannatyne Spa operates a 48 hour amendment policy for any Spa Treatment or Spa Day booking.
This means that up to 48 hours prior to the commencement of your experience you may amend your booking. 

• Within 2 days, you cannot amend your booking. 

• You must reschedule to attend within the expiry date of the voucher for your Spa Treatment or Spa Day. 

• All payments are strictly non-refundable, subject to the terms and conditions agreed at the point of purchase.

• Please check the individual terms and conditions of any promotional purchase.

• To check the date of validity for any Bannatyne voucher please click here.

• For third party vouchers, please check individual vouchers for validity dates. 

Cancellation? 

If you need to cancel your appointment and you don’t have a future date, it’s your responsibility to contact us to arrange this.  If you don’t rearrange your experience before the expiry date of your voucher, you won’t be able to book with us and you will lose any money paid for the voucher. 

In order to rearrange your experience, please contact us using the Online Enquiry Form.

Spa Breaks 

Bannatyne Spa operates a 7 day amendment policy to any Spa Break booking.

This means that up to 7 days prior to the commencement of your experience, you can amend a booking for an administration fee of £25.00. In order to arrange this, please contact us using the Online Enquiry Form.

• Within 7 days, you cannot amend your booking.

• All payments are strictly non-refundable, subject to the terms and conditions agreed at the point of purchase.

• Your purchase is valid for a period of 12 months from the date of purchase, allowing the opportunity to rebook and attend within its validity period.

Please check the individual terms and conditions of any promotional purchase.

To check the date of validity for any Bannatyne voucher please click here. For third party vouchers, please check individual vouchers for validity dates.