Vouchers and Gift Cards

Bannatyne Vouchers

How can I buy a voucher/gift card? 

You can purchase vouchers/gift cards from our website as well as any of our Bannatyne Spas, nationwide. Click here to purchase. 

What's the difference between a voucher and a gift card? 

Both our gift cards and vouchers make the perfect gifts. The most popular vouchers we have are E-Vouchers, which are sent via email. Alternatively, you can purchase a gift card either within a presentation card or a presentation box which will be sent to you via Royal Mail 1st Class post. The gift vouchers can be sent to yourself or a recipient instantly via email, or can be printed at home, so are perfect for a last-minute gift. 

What are the postage costs? 

Postage costs £1.99 for Gift Cards and £4.49 for a Gift Card dispatched in a Presentation Box. Delivery can take 3-5 working days using Royal Mail. If you have not received your order after 5 working days, please contact us. 

When do the vouchers expire? 

Our Vouchers and Gift Cards are valid for 12 months from the purchase date. For any queries regarding the validity of your Voucher or Gift Card, please click here. Some promotional offers are valid for a set period of time. Once this period ends if the voucher or gift card has not been redeemed, the balance will convert to a monetary amount which can be used during the remainder of the validity period. Treatments and spa day bookings are subject to availability, so please ensure you book and attend in advance of your expiry date. Please note that we cannot extend a Gift Card/Voucher if it has already expired. 

What to do if you lose your voucher? 

If your voucher is lost/stolen, please contact us immediately so we can assist before your voucher is redeemed, without your knowledge. You may contact us via our Online Enquiry Form.

THIRD PARTY VOUCHERS (GROUPON, WOWCHER, RED LETTER DAYS, BUYAGIFT, SPABREAKS.COM, SPASEEKERS) 

How do I book my third party voucher?

Select third party vouchers can be redeemed online. Please click here to see if it's available for your voucher. Alternatively, you may complete our Online Enquiry Form. Please ensure you include the voucher details as we need to take some information from the voucher. Please also have in mind a couple of possible dates that you can attend the Spa, so that we can check availability for you. Our helpful team will reply with all the details about what time to arrive and what to bring on the day. 

I've made my booking but want to change my booking, what should I do? 

When you make your booking, we redeem your voucher with the third party company. Once a date is confirmed, this action is completed and you are then committed to a booking with Bannatyne Spa. Your voucher cannot then be refunded or exchanged with the third party company. You can change the date of your booking for a Spa Day, as long as it is outside of our 48 hour Amendment policy. Within 2 days, you cannot amend your booking.

Do you need my voucher? 

Yes, your voucher is your payment method and we need proof of validity at the Spa. 

My voucher has expired can i still book? 

Unfortunately, as your voucher is from a third party, we cannot accept a booking with an expired voucher. You would need to contact the relevant third party company to see if they could help extend your voucher.