Bannatyne Help & Support

Cancelling Your Membership

Where you are outside your minimum period of membership  You can cancel your membership by submitting a request in writing to your local Health Club. This can be via email or letter. This request...

Cancellation / Amendment

Spa Days and Treatments  Bannatyne Spa operates a 48 hour amendment policy for any Spa Treatment or Spa Day booking.This means that up to 48 hours prior to the commencement of your experience you may...

Health Club Opening Hours

You can view health club opening hours by selecting your club on our locations map here

Making your Membership Payments

What date is my Direct Debit taken?  Direct Debit payments are taken on the 1st working day of each month for all members. There can be no changes to this date.  How can I make a payment tow...

Freezing your Membership

Can I freeze my membership?  You can freeze your membership by visiting your member portal here and select Manage Account. We allow memberships to be frozen for between 1 and 6 months at a charge...

Changes to your membership

How do I transfer my membership to a different Health Club?  You may already have access to other Health Clubs, first please check our Cross Usage policy which can be found here. If you do need t...

Use of other Bannatyne Health Clubs

Can I use other Bannatyne Health Clubs? We operate a cross usage policy as a goodwill gesture, allowing you use of clubs in the same 'tier' and below - Cross Usage Policy. You can upgrade your members...

Swimming Pool

The pool is not lifeguarded please pay attention to the pool rules. We advise guests to look after their own safety and also look out for other bathers.

Bannatyne App Guide

How do I view multiple Clubs?   When you first open the app, select your club to access its home screen. If you visit more than one club, you can add others: Tap the menu button (top left)....

Bannatyne Add-Ons

Who can purchase Add-Ons? Add-Ons are available to both new and existing members! Whether you're just joining us or have been part of the Bannatyne community for a while, you can enhance your membersh...

Need to contact us?

Contact us via our online enquiry form

Availability Check

Due to the variety of treatments we offer and the differing qualifications of our staff, availability checks need to consider treatment rooms, staffing levels, and staff qualifications. To check avail...

Spa Etiquette

We want to make your day as enjoyable as possible. To help us do this, please follow the guidelines below:  Shower before and after the use of each facility.Please be aware of the designated dry...

Treatment Timing

You will be asked to arrive 10 minutes before your treatment time. We will be running on time, where possible. If you are not able to arrive on time, we ask that you contact us. Time will be allowed a...

Patch Tests

For treatments that require a patch test, this is required at Bannatyne Spas within the last 6 months of the appointment date. For first time appointments, a patch test is required at least 48 hours b...

What Happens on the Day?

What payment methods are accepted? Payment using a contactless method or by the 360 Bannatyne Wristband are the only methods of payment.  What should I expect?  Our spas are predominantly based within...

Swimming Pool

The pool is not lifeguarded please pay attention to the pool rules. We advise guests to look after their own safety and also look out for other bathers. No mobile phones, tablets or cameras are permit...

Extra Treatments on the Day?

If we have availability on the day, we will happily book in your extra treatments, however, we would suggest you book extra treatments before your visit to avoid disappointment.

Parking

Parking is provided at some of our locations; to find out more information and for directions please click here to find the contact details for your chosen location.

Age Restrictions

For spa days and breaks you must be at least 18 years old. We offer a limited range of Teen Treatments; an adult must be present in the room whilst these are performed. Teens aged 16-17 can be booked...