Bannatyne Help & Support

Booking Information

What do I need to book?  If you are booking a spa day and already have a voucher please have this to hand when booking, if you do not yet have a voucher please have a debit/credit card when makin...

Vouchers and Gift Cards

Bannatyne Vouchers How can I buy a voucher/gift card?  You can purchase vouchers/gift cards from our website as well as any of our Bannatyne Spas, nationwide. Click here to purchase.  What's...

Medical Conditions, Allergies and Contraindications

A Spa health medical questionnaire MUST be completed prior to your arrival. This will be emailed to you 72 hours before you are due to attend. It is essential that we have information regarding your c...

Bannatyne App - Book a Class

HOW DO I BOOK A CLASS? When you open the Bannatyne App, click on the Book a class button. A new screen will open with 2 options at the top of the page, My Club (news and updates) and Classes. Click Cl...

Cancellation / Amendment

The full terms and conditions for your overnight stay at our Hotels can be found here: T+C's Spa Breaks operate under separate terms and conditions. Bannatyne Spa operates a 7 day amendment policy to...

Payments

We only accept UK card payments, cash is not accepted. 

Spa Breaks

Choose from one of our three hotels here in order to book your spa break with us.

Overnight Stays

Choose from one of our three hotels here in order to book your overnight stay with us.

Reception Hours

All of our hotels operate a 24/7 Reception.

Extras

You can arrange a number of extras during your stay with us!  In order to proceed with any of the following please contact our hotel team directly who would be happy to help.  FlowersSweet T...

Room Types

All of our venues offer a different range of rooms, these can be viewed below:  Darlington Hotel - hereHastings Hotel- hereDurham Hotel - here

Check In/Out Times

Check In 3pm on the date of your arrival Check Out 11am date of your departure

How to find us

Darlington Hotel Bannatyne Hotel Southend AvenueDarlington, County DurhamDL3 7HZ 01325 365 858 Onsite Private Parking Available Hastings Hotel Bannatyne Spa HotelBattle Road, Hastings, East SussexTN...

Bannatyne App - Gate Entry

MY CLUB HAS A QR CODE GATE ENTRY - HOW DO I USE IT? For Bannatyne Health Clubs, open your App and navigate to the My Club tab on the bottom of the screen. For Just Fitness, open your App and navigate...

Resend Confirmation Email

Please click here to request your confirmation email. If you need to amend the email address on your booking, contact the Customer Service Centre here.

Bannatyne App - Update Profile

HOW DO I UPDATE MY PROFILE PICTURE AND NICKNAME? When you open the App, click on your picture in the top right hand corner. Once opened it will provide options for profile and settings in the top righ...

A Few Things To Note

If you have booked a 3rd party voucher, you are now committed to an experience with us within the expiry of your voucher. Payments/Vouchers are non refundable and vouchers must be presented on the day...

Class booking terms

The following terms and conditions apply to online class bookings. Class bookings should be made online through the Bannatyne App. Members will be able to make a class booking up to 4 days before the...

Bannatyne App - Notifications

How do I manage my notifications within the Bannatyne App? Once you have the app installed on your phone you will see the Bannatyne B icon on your phone. You may also see a small number in a red circl...

Bannatyne App - How do I get add ons?

When accessing the app you are able to sign up for Bannatyne Platinum by navigating to my club tab at the bottom of the screen. Scroll down until you reach the platinum member area and click it. You w...