Bannatyne Help & Support

Booking Information

What do I need to book?  If you are booking a spa day and already have a voucher please have this to hand when booking, if you do not yet have a voucher please have a debit/credit card when makin...

Vouchers and Gift Cards

Bannatyne Vouchers How can I buy a voucher/gift card?  You can purchase vouchers/gift cards from our website as well as any of our Bannatyne Spas, nationwide. Click here to purchase.  What's...

Medical Conditions, Allergies and Contraindications

A Spa health medical questionnaire MUST be completed prior to your arrival. This will be emailed to you 72 hours before you are due to attend. It is essential that we have information regarding your c...

Cancellation / Amendment

The full terms and conditions for your overnight stay at our Hotels can be found here: T+C's Spa Breaks operate under separate terms and conditions. Bannatyne Spa operates a 7 day amendment policy to...

Payments

We only accept UK card payments, cash is not accepted. 

Spa Breaks

Choose from one of our three hotels here in order to book your spa break with us.

Overnight Stays

Choose from one of our three hotels here in order to book your overnight stay with us.

Reception Hours

All of our hotels operate a 24/7 Reception.

Extras

You can arrange a number of extras during your stay with us!  In order to proceed with any of the following please contact our hotel team directly who would be happy to help.  FlowersSweet T...

Room Types

All of our venues offer a different range of rooms, these can be viewed below:  Darlington Hotel - hereHastings Hotel- hereDurham Hotel - here

Check In/Out Times

Check In 3pm on the date of your arrival Check Out 11am date of your departure

How to find us

Darlington Hotel Bannatyne Hotel Southend AvenueDarlington, County DurhamDL3 7HZ 01325 365 858 Onsite Private Parking Available Hastings Hotel Bannatyne Spa HotelBattle Road, Hastings, East SussexTN...